Privacy & Policy
We take great pride in delivering high-quality outdoor products that enhance your space and offer exceptional durability in various weather conditions. At Landmark Decor, we aim to meet your needs with products that exceed your expectations. To ensure this, every item is meticulously inspected, whether collected locally or shipped to your home, to confirm that it adheres to our quality standards. Therefore, all our sales are final. We understand that circumstances can happen; however, we sincerely appreciate your understanding. Your satisfaction is our priority.
Handling Issues:
● If the damaged or defective product results from handling, the customer must initiate a claim with the shipping company.
● Delivery Address Changes: Changes to the delivery address are the customer's sole responsibility.
Purchase Order Cancellations:
● Cancellation Window: Order cancellations must be made before sending the automatic email with your third-party shipping tracking number. Tracking numbers are generated every 24 hours at 10:00 am (EST) daily.
● To cancel an order, the customer must send a clear, written statement with the reasons for cancellation to csr@infinitygoldltd.com. If your item has not yet shipped, you can request a refund. Please contact us to confirm its status. Approved refunds will be processed automatically and credited to your original payment method within a few days. Refunds are only available for items that have not shipped; we cannot issue a refund once an item has shipped.
● Reimbursement Processing: The reimbursement will be processed no later than 14 days from the cancellation email received and refunded to the original form of payment.
Refund Status:
If you haven’t received your refund yet, please follow these steps:
1. Recheck your bank account.
2. Contact your credit card company, as it may take time for the refund to be posted.
3. Reach out to your bank, as there is often a processing delay.
If you’ve completed these steps and still haven’t received your refund, please contact us at csr@infinitygoldltd.com.
Thank you for your patience.
Last Updated:
We are fully committed to providing high-quality skincare and cosmetic products that help you look and feel your best. If you are not completely satisfied with your purchase, we have implemented a fair and transparent return policy to guarantee a positive experience with us.
Eligibility for Returns:
Handling Issues:
● If the damaged or defective product results from handling, the customer must initiate a claim with the shipping company.
● Delivery Address Changes: Changes to the delivery address are the customer's sole responsibility.
Purchase Order Cancellations:
● Cancellation Window: Order cancellations must be made before sending the automatic email with your third-party shipping tracking number. Tracking numbers are generated every 24 hours at 10:00 am (EST) daily.
● To cancel an order, the customer must send a clear, written statement with the reasons for cancellation to csr@infinitygoldltd.com. If your item has not yet shipped, you can request a refund. Please contact us to confirm its status. Approved refunds will be processed automatically and credited to your original payment method within a few days. Refunds are only available for items that have not shipped; we cannot issue a refund once an item has shipped.
● Reimbursement Processing: The reimbursement will be processed no later than 14 days from the cancellation email received and refunded to the original form of payment.
Refund Status:
If you haven’t received your refund yet, please follow these steps:
1. Recheck your bank account.
2. Contact your credit card company, as it may take time for the refund to be posted.
3. Reach out to your bank, as there is often a processing delay.
If you’ve completed these steps and still haven’t received your refund, please contact us at csr@infinitygoldltd.com.
Thank you for your patience.
Contact Us:
If you have any questions about our Return and Refund Policy, please email us at csr@infinitygoldltd.com.
Return Policy
Devices and Hair Equipment
If you have any questions about our Return and Refund Policy, please email us at csr@infinitygoldltd.com.
Return Policy
Devices and Hair Equipment
Last Updated:
We are fully committed to providing high-quality skincare and cosmetic products that help you look and feel your best. If you are not completely satisfied with your purchase, we have implemented a fair and transparent return policy to guarantee a positive experience with us.
Eligibility for Returns:
● Return Window: Products may be returned within 30 days of purchase.
● Condition: Products must be:
○ Unopened, unused, and in original packaging with all accessories, manuals, and protective coverings.
○ If opened, the device must show no signs of damage, wear, or usage beyond initial testing.
○ For a full refund, the customer must provide the original receipt. Refunds will be issued as store credits in the absence of the receipt.
● Condition: Products must be:
○ Unopened, unused, and in original packaging with all accessories, manuals, and protective coverings.
○ If opened, the device must show no signs of damage, wear, or usage beyond initial testing.
○ For a full refund, the customer must provide the original receipt. Refunds will be issued as store credits in the absence of the receipt.
● Non-Returnable Items:
○ Devices that are damaged due to misuse, neglect, or improper handling.
○ Products purchased on clearance, part of a final sale, or promotional bundles.
○ Devices without original packaging or missing components.
The company reserves the right to refuse returns for any merchandise that does not meet the above conditions at its sole discretion.
Claim Process:
● Retailer Responsibilities: Retailers must provide timely and informative customer service and initiate the claim process within 30 days of purchase by inspecting the product to ensure its eligibility for return.
● How to Initiate a Claim:
○ Customers must contact our customer service team at csr@infinitygoldltd.com.
○ For defective products, the customer must notify the customer service team within 24 hours of receiving the item.
○ Supporting documentation must be provided, including the purchase receipt, photos, and reasons for the return.
● Return Authorization: Once the claim is evaluated and approved, the company will issue a Return Authorization Number (RAN). The product and the RAN must be returned to 5 111 W Knox St., Tampa, FL 33634.
● Refund Processing: Once the returned product is received and inspected, the refund or exchange will be processed. Refunds will be issued to the original payment method within 7-10 business days. Without an original receipt, refunds will be issued as store credit.
Claim Verification Process:
● The company is responsible for determining if the product defect is due to a manufacturing issue, such as packaging problems, shipping errors, safety concerns, or a warranty claim.
● In such cases, the company may offer:
○ A replacement product, or
○ Reimbursement for the defective unit
For long-term product issues (outside the standard return window but within the product’s warranty period), the manufacturer may provide additional support, such as a replacement. The company will act as an intermediary, processing the claim on behalf of the customer and coordinating with the manufacturer.
Product Testing: All returned devices will undergo a product testing process to verify their condition. If any signs of usage or damage are found, we reserve the right to deny the return or offer a partial refund.
Safety Standards: For hygiene and safety reasons, we cannot accept returns on devices that have been excessively used or tampered with.
Warranty Claims:
Many of our devices come with a limited warranty. For issues that arise outside of the return period but within the warranty, please refer to our warranty policy or contact our support team for assistance.
Handling Issues:
● If the damaged or defective product results from manufacturing or handling, the company will replace the product once the returned item is received and inspected.
● Refunds or exchanges related to mishandling by a third-party shipping company will depend on their final response. In such cases, the company will cover the return shipping cost.
● The customer is responsible for return shipping fees for non-defective returns (e.g., personal preference).
● Delivery Address Changes: Changes to the delivery address are the customer's sole responsibility.
Purchase Order Cancellations:
● Cancellation Window: Order cancellations must be made before sending the automatic email with your third-party shipping tracking number. Tracking numbers are generated every 24 hours at 10:00 am (EST) daily.
● To cancel an order, the customer must send a clear, written statement with the reasons for cancellation to csr@infinitygoldltd.com.
● Reimbursement Processing: The reimbursement will be processed no later than 14 days from the cancellation email received and refunded to the original form of payment.
Gift Returns:
If the product was marked as a gift when purchased and then shipped directly, the customer will receive store credit for the value of the return. Once the product is returned, a gift certificate will be mailed to the sender. If the product was not marked as a gift when purchased, the return must be processed as any other claim by the original buyer.
Contact Us:
If you have any questions about our Return and Refund Policy, please email us at
csr@infinitygoldltd.com.
○ Devices that are damaged due to misuse, neglect, or improper handling.
○ Products purchased on clearance, part of a final sale, or promotional bundles.
○ Devices without original packaging or missing components.
The company reserves the right to refuse returns for any merchandise that does not meet the above conditions at its sole discretion.
Claim Process:
● Retailer Responsibilities: Retailers must provide timely and informative customer service and initiate the claim process within 30 days of purchase by inspecting the product to ensure its eligibility for return.
● How to Initiate a Claim:
○ Customers must contact our customer service team at csr@infinitygoldltd.com.
○ For defective products, the customer must notify the customer service team within 24 hours of receiving the item.
○ Supporting documentation must be provided, including the purchase receipt, photos, and reasons for the return.
● Return Authorization: Once the claim is evaluated and approved, the company will issue a Return Authorization Number (RAN). The product and the RAN must be returned to 5 111 W Knox St., Tampa, FL 33634.
● Refund Processing: Once the returned product is received and inspected, the refund or exchange will be processed. Refunds will be issued to the original payment method within 7-10 business days. Without an original receipt, refunds will be issued as store credit.
Claim Verification Process:
● The company is responsible for determining if the product defect is due to a manufacturing issue, such as packaging problems, shipping errors, safety concerns, or a warranty claim.
● In such cases, the company may offer:
○ A replacement product, or
○ Reimbursement for the defective unit
For long-term product issues (outside the standard return window but within the product’s warranty period), the manufacturer may provide additional support, such as a replacement. The company will act as an intermediary, processing the claim on behalf of the customer and coordinating with the manufacturer.
Product Testing: All returned devices will undergo a product testing process to verify their condition. If any signs of usage or damage are found, we reserve the right to deny the return or offer a partial refund.
Safety Standards: For hygiene and safety reasons, we cannot accept returns on devices that have been excessively used or tampered with.
Warranty Claims:
Many of our devices come with a limited warranty. For issues that arise outside of the return period but within the warranty, please refer to our warranty policy or contact our support team for assistance.
Handling Issues:
● If the damaged or defective product results from manufacturing or handling, the company will replace the product once the returned item is received and inspected.
● Refunds or exchanges related to mishandling by a third-party shipping company will depend on their final response. In such cases, the company will cover the return shipping cost.
● The customer is responsible for return shipping fees for non-defective returns (e.g., personal preference).
● Delivery Address Changes: Changes to the delivery address are the customer's sole responsibility.
Purchase Order Cancellations:
● Cancellation Window: Order cancellations must be made before sending the automatic email with your third-party shipping tracking number. Tracking numbers are generated every 24 hours at 10:00 am (EST) daily.
● To cancel an order, the customer must send a clear, written statement with the reasons for cancellation to csr@infinitygoldltd.com.
● Reimbursement Processing: The reimbursement will be processed no later than 14 days from the cancellation email received and refunded to the original form of payment.
Gift Returns:
If the product was marked as a gift when purchased and then shipped directly, the customer will receive store credit for the value of the return. Once the product is returned, a gift certificate will be mailed to the sender. If the product was not marked as a gift when purchased, the return must be processed as any other claim by the original buyer.
Contact Us:
If you have any questions about our Return and Refund Policy, please email us at
csr@infinitygoldltd.com.