Privacy & Policy

Landmark Decor Privacy & Policy

1. Refund and Final Sale Policy

We take great pride in delivering high-quality wall panels, decor, and outdoor products that enhance your space. To ensure exceptional quality, every item is meticulously inspected before it is shipped or collected locally.

Therefore, all our sales are final. We sincerely appreciate your understanding of this policy.

Purchase Order Cancellations

  • Cancellation Window: Order cancellations must be made before sending the automatic email with your third-party shipping tracking number. Tracking numbers are generated every 24 hours at 10:00 am (EST) daily.

  • How to Cancel: To cancel an order, the customer must send a clear, written statement with the reasons for cancellation to csr@infinitygoldltd.com.

  • Refunds: Refunds are only available for items that have not shipped. We cannot issue a refund once an item has shipped.

  • Reimbursement Processing: Approved refunds will be processed automatically and credited to your original payment method within a few days, and no later than 14 days from the cancellation email receipt.

Handling and Damage Claims

  • Shipping Damage: If a damaged or defective product results from handling by the third-party shipping company, the customer must initiate a claim directly with the shipping company. Refunds or exchanges related to mishandling will depend on the shipper’s final response.

  • Manufacturing Damage: If the damaged or defective product is due to a verifiable manufacturing issue, the company will replace the product once the returned item is received and inspected. In such cases, the company will cover the return shipping cost.

  • Delivery Address Changes: Changes to the delivery address are the customer's sole responsibility.

Refund Status

If you haven’t received your refund yet, please follow these steps:

  1. Recheck your bank account.

  2. Contact your credit card company, as it may take time for the refund to be posted.

  3. Reach out to your bank, as there is often a processing delay.

If you’ve completed these steps and still haven’t received your refund, please contact us at csr@infinitygoldltd.com.

 

2. SMS Privacy Policy and Mobile Terms of Service

This section specifically addresses the collection, use, and protection of personal and mobile information related to our SMS program, ensuring compliance with mobile carrier requirements.

Data Sharing and Mobile Information Protection

  • We do not share your personal or mobile information with third parties for marketing purposes under any circumstances.

  • Your data is used only for business-related purposes, such as order processing, managing installation appointments, providing customer service, and sending promotions relevant to Landmark Decor Wall Panels.

Use and Sharing of Consumer Data

  • We collect personal information, like your phone number, solely for SMS registration and direct communication regarding your interactions with Landmark Decor.

  • We do not share your information with third parties except as required by law.

  • Data Transfer and Security Policies: We have a clear commitment not to transfer personal data to any external organizations under any circumstances. We implement strict policies and security measures to prevent unauthorized sharing or leakage of your data.

SMS Program Disclosures

By subscribing to our SMS program, you agree to receive text messages from us according to these terms:

  • Types of SMS Messages: You will receive promotional offers for Landmark Decor products and important notifications regarding installation appointments (scheduling and confirmation).

  • Message Frequency: Message frequency will vary depending on your engagement, typically 2-4 messages per month for promotions and as needed for transactional updates (appointments).

  • Message and Data Rates: Message and data rates may apply from your mobile carrier. Please consult your mobile plan for details.

  • Help & Stop Instructions: For assistance, reply HELP to any message you receive. To stop receiving messages, reply STOP or UNSUBSCRIBE to any message you receive.SMS Contact Instructions (Required)

    If you have questions or wish to contact us regarding our SMS program, please email csr@landmarkdecor.com or call (813) 327-0084.

     

 Opt-Out Rights and Instructions

  • You may opt out of receiving SMS messages at any time.

  • To opt out, reply STOP or UNSUBSCRIBE to any message you receive. You will receive one final message confirming your opt-out.

3. Contact Us

If you have any questions about our Policy, please email us at csr@infinitygoldltd.com.